上課講義

1.9

a.      Dear Mr. Brown,

We have received the goods that we ordered from you (order No. …), but unfortunately these arrived very late. We would be very grateful if, in future, you could ensure that our orders arrive on time.

b.      Dear Sharon,

If it is convenient for you, we could meet next Monday at 1 pm. I can make a reservation at The Mousetrap restaurant. Unfortunately, I will have to leave at 2 pm., as I have another appointment.

c.       Dear Ms. Mustapha,

Thank you for your letter. I have now sent the goods to the address you gave. You should receive them on Tuesday.

d.      Dear Sir or Madam,

Please could you tell me your price for a Delphi ZX45 modem?  I would be grateful if you could give me a fully inclusive price, including tax, packaging and delivery.

1.10

Date:  Friday, 10 February 2006 16:10:32

        To:  Corona; sales@coroa.com.nz

From:  Purchasing Supervisor; purchase@green.com.nz

Subject:  Order 564

Attachment:  Order 564.doc

Dear Sir or Madam,

We sent the above order for orange juice to you on 4 January, but we have still not had a delivery.

Please can you tell us when you can deliver the juice?

Yours faithfully

Nina Lin

Purchasing supervisor, Green Supermarkets.

Example answers

(Note that some Internet address details also need correcting.)

a  Dear Ms Smith

Thank you for your email concerning our range of paints and painting equipment. I have today put some brochures in the post for you which give details of our products. We also have a website where you can find the address of the nearest shop to you that stocks Sunderland paints. The website address is www.sunderland.com. I hope this information is helpful for you.

Yours sincerely

Hamed Zayani

 Sunderland Paints

b  Subject: Hotel booking fr [dates]

Dear Mr Xu

Thank you for your email requesting a room on Idarel. Unfortunately, we are full on the dates that you require. Can I suggest that you contact the Hotel Emperor? It is possible that they have rooms. Their address is

   bookings@hotelernperor.corn.

With apologies.

Yours sincerely

Parth Khimji

Khimjiworld

c  Dear Ms Tanaka

Thank you tor your email. I am sorry to tell you that we no longer sell swimming pools. We have transferred our business to Kidsworld, so I suggest that you contact them. Their web address is ww.ckidsworld.com. I hope this information is of use to you.

Yours sincerely

Per Johanson

Scandia Toys