上課講義

5-2-1

a  Please could you arrange an appointment for ten o’clock.

b  We would be grateful it you could send the goods as soon as possible.

c  We would appreciate it if you could pay our bill without delay.

d  Please could you confirm that your prices are the same.

e  We would appreciate it if you could tell us exactly when you will arrive.

5-2-2

Example answers

A  Please could you let us know if you have received our message of [date].

B  We would be grateful if you could send us your passport details.

(nationality, date of birth, date of issue and expiry).

C  Please could you also send us your flight details (flight number, date and time of arrival).

D  We would be grateful if you could repair the photocopier without delay.

 5-3

Example answer

Dear Mr. Hawkins

Re: Order 285

We are extremely sorry that you have not received our payment before now.

Unfortunately, we sent the payment to the wrong account two months ago.

I have arranged for a cheque to he sent to you today.

With apologies once again

[ name]

Purchasing Section