上課講義

3B card 31

Dear Ms McEvoy

I am writing with reference to my email of 12 May, concerning the above tour to Mexico.

I am pleased to inform you that we can now offer a 10% reduction on the

price of our holidays to Mexico. This is duc to a change in the exchange rate.

We look forward to receiving your bookings.

Yours sincerely

Enamel

Sales Supervisor

3B card 54

Dear Char lotte

I am writing to confirm that I have booked a holiday for 25 people on the above-

mentioned holiday, departing 15 July. in the name of Mr Daniel Thomas.

Please could you tell your clients that they must check in at Gatwick Airport at 0930.

We look forward to doing further business with you.

Yours sincerely

Renate Weiss

Bookings Supervisor

3B card

Dear Charlotte

I am writing in connection with your booking for 25 people on the above holiday to

Mexico.

I regret to inform you that Pekar Airways. our carrier for this tour. has collapsed.

We have therefore been forced to cancel Tour 5210.

We will refund your deposit as soon as possible.

With apologies.

Your sincerely

Renate Weiss

Bookings Supervisor