上課講義

3-5

Example answers

3.4 a  We are unable to reduce our prices.

b  We have been forced to raise our prices because the government has increased the sales tax.

c  However, we are able to give you a discount of 5% if your order is for more than $8,000 or €8,000.

d  With regard to your second question, we are unable to accept payment in Egyptian pounds, hut we are able to accept US dollars or euros.

3.5 b  We have been forced to delay the delivery of the goods. This is due to a strike by airline pilots.

c  We are able to increase all salaries by 10%. This is as a result of a rise in sales.

d  We have been forced to cur all salaries by 10%. This is owing to a fall in sales.

e  We are unable to deliver your new order. This is due to the fact that we have nor received your payment for the last order.

f  We have been forced to cancel the meeting. This is owing to the fact that a lot of staff have been ill.

3-8

a  British English

Dear Steve

Thank you for your message of 17 May. It was good to hear from you. You are correct about the increase in the price of our products. Unfortunately, due to circumstances beyond our control, we have increased 0UI prices by 15%. However, because OU been a loyal customer, we can offer you a special 10% discount until the end o1 the year.

We have a new product which I think you will find interesting. It is the TW786. This is our new mobile phone that is completely waterproof! Now you can talk while you swim and surf! I’m sending you some information about it. We are very proud of it.

Beginning next year, we will have a new range of exciting products on the market. We’re having a special launch party for this new range on 9 January.

I will send you an official invitation soon, hut please put this date in your diary. I look forward to seeing you.

With best wishes

 Indu

 Indu Siriwakni

Project leader

Telewon Ltd.

b   American English

    Dear Inge:

Good news! Following our conversation yesterday. I talked with our engineers. I am pleased to tell you that we can install your new wireless network one month earlier than we thought. Work can now begin January 23.

With regard to the printers, I need to speak to our manager to see if we can revise the price. We can supply five free cartridges for each printer. I checked the price for the scanners, hut unfortunately we are unable to reduce the price on those. This is because our suppliers recently increased the price by 15%.

Please can you confirm that January 23 is a good date for you for the network installation?

Best regards

 Rebecca

 Rebecca Ou

 Customer Service Desk

 Ner2Net Services

3Bcard8

Dear Renate

I am writing in connection with our booking for 25 people on the above holiday departing 1 5 July.

Mr D. Thomas, the group leader, has given us a newspaper article about Pekar Airways. The article says that the company is in serious financial difficulties. Mri1oma would like to know exactly what will happen if Pekar Airways collapses while his group is in Mexico or before they go on holiday.

I look forward to your reply.

Yours sincerely

Charlotte McEvoy

Western Travel